Delivery and returns

Delivery Information

Delivery to the UK is free.

Delivery to Europe is £14

Delivery to America is £20

Delivery to the rest of the world us £22.50

international shipping

Our international orders are usually shipped using Royal Mail unless it weighs over 2kg then it will be sent  via courier. Orders usually arrive within 5-10 business days. Packages are always insured for the purchase price of the item(s) (with the exception of statues) and packages must be signed for when delivered. Jak In a box is not responsible for any taxes, delays or any other fees incurred by the customs system in your country. We will declare the full amount price, excluding shipping and we usually mark items as merchandise or collectibles on the customs declaration. Any refunds issued for the purchase price of the item(s) are in GBP (£) regardless of exchange rates.

If you deny the delivery of a package due to custom fees, please understand that it is your responsibility to shoulder all shipping fees, both to and from your location.  When the parcel is returned to ourselves, any costs incurred by Jak In a box will be deducted from your refund.

Return & Refund Policy

Thank you for shopping with Jak In a box. If you are not entirely satisfied with your purchase, we’re here to help. You have 14 calendar days to let us know you would like to return an item from the date you received it.  You have another 14 days to return the goods once you have informed us.

You will receive a refund within 14 days of us receiving the item back.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.

A restocking and admin fee of £6 will be charged for returns with no manufacturing fault. This will be deducted from your refund.

Contact Us If you have any questions on how to return your item to us.